A-Z Guide

Helpful Information and Answers

Accessible Parking

The lot found adjacent to the Mullins Center is designated for accessible parking. Officers are on duty during events to help direct traffic to those specific areas.

Accessible Seating

Accessible seating can be purchased by phone, on the internet or in person at our Box Office. To purchase tickets over the phone, please call Ticketmaster at (413) 733-2500. For UMass Athletics, you may also call (866) UMASS-TIX (866-862-7784). Tickets can also be purchased in person at the Mullins Center Box Office and on the Internet at www.ticketmaster.com. Ticket requests for accessible seating will be filled on a first come, first serve basis.
Information regarding the use of service animals by disabled guests is provided under the Service Animals section, below.

Address

200 Commonwealth Avenue
Amherst, MA 01003

Alcohol

The Mullins Center does not serve alcohol and no alcohol is permitted inside the Mullins Center. Patrons caught bringing alcohol into the building will have it confiscated and face potential ejection from the building.

Assisted Listening Devices

We have a limited number of listening devices available upon request. Please go to Patron Services located just inside the main entrance (across from Section ABZ).

ATMs

There are no ATMs located inside the building however there is one just outside the building (on the side of the ice rink).

Backstage Passes

The Mullins Center and Ticketmaster do NOT sell backstage passes. The only access to backstage passes is through a radio station drawing or the touring act, if applicable. Backstage access is not permitted unless authorized by the tour.

Bag Searches and Pat Downs

Bag searches take place for all athletic events held at the Mullins Center. Other events may have bag searches/pat downs at the discretion of the building managers.

Banners and Signs

Banners and signs are permitted on an event by event basis. Signs cannot contain derogatory images or language. Signs will be confiscated if they are deemed inappropriate. All banners and signs must not block the view of other patrons and cannot cover building advertisement signs.

Birthday Parties

If you would like to have a birthday party during one of the UMass athletic events please contact UMass Marketing at (413) 545-1401 or email them at athleticmktg@admin.umass.edu. You may also book your next birthday party at the Mullins Center Community Ice Rink. You may rent private ice time for your party, there is also a room available for hosting birthday parties. Please contact the Mullins Community Ice Rink for availability and to schedule your party. For pricing and other details please click here.

Box Office

Please check the Box Office page for office hours, contact phone numbers, and other general information. Please click here to visit the Box Office page.

Cameras/Recording Devices

Our camera policy varies per show. Please go to our event calendar and click on the event you are interested in for information specific to your event, such as the camera policy. Please be advised that the camera policy is given to us by the touring act so we may not have that information until the day of the event. Please check back occasionally to see if any information has been updated.

Children’s Ticket Policy

Age restrictions and the amount of the discount vary by event and are at the discretion of the touring act. Specific event information can be found by clicking on the event calendar and then clicking on the specific event you are interested in. For UMass Athletic events, children 2 and under that sit on a lap do not require a ticket.

Code of Conduct

  • Guests shall be respectful of others around them.
  • Guests shall avoid blocking the view of other guests.
  • During some concerts, the artists may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests.
  • Guests shall not interfere with the event, the performers or the athletes in any way.
  • Guests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests.
  • During some sporting events, guests shall wait for a stoppage in play before moving about the arena.
  • Guests shall adhere to the instructions and directions of arena staff.
  • Guests shall not stand on seats or any other building structure.
  • Guests shall not block the aisles.
  • Guests shall not occupy a seat or remain in an area for which they do not possess a valid ticket and shall provide their ticket upon request.
  • As required by the State of Massachusetts, guests shall not smoke anywhere in our facilities (see below).
  • Guests shall not consume alcoholic beverages on Mullins Center property.
  • Guests are encouraged to report inappropriate or offensive behavior to an Usher, Security Officer or Event Staff Representative.
  • Guests shall comply with requests from arena staff regarding arena operational and emergency procedures.
  • Guests not abiding by this Guest Code of Conduct are subject to ejection from the Mullins Center and, in some cases, subject to criminal prosecution.

Concessions

Concessions currently accept Cash, UCards, and YCMP. Soon you will be able to purchase items from our Fan Favorite booths with your major credit card. Please visit the Concessions page for more information about our concession stands.

Cyber Club

The Mullins Center Cyber Club is a free email service offered to our customers. This service includes notification via e-mail of all concerts and special events and when they go on sale. Cyber Club members occasionally have the ability to purchase tickets through exclusive internet pre-sales before they go on-sale to the general public for select events and exclusive ticket discounts for select events. Please visit the Cyber Club page to register for the Mullins Center Cyber Club.

Directions

Please visit the Directions & Parking page for detailed directions to the Mullins Center.

Door Policy

Doors open one hour prior to any event, unless otherwise stated in the event information section.

Drop Off/Pick Up

Drop off/pick up is permitted in the horseshoe area of the parking lot outside of the practice rink and the main entrance. However, this is at the discretion of the uniformed officers working the parking detail.

Elevator Policy

The elevator may be used for those who need to access either the ground floor for seating or 3rd floor for receptions. Please contact an event staff member for directions.

Feedback

We would love to hear any comments or suggestions you have on improving your experience at the Mullins Center. Please click here to email us with feedback.

Figure Skating

Public Open Figure Skating times are posted on the Ice Rink calendar, during these times skaters may hone their Figure Skating Skills, jumps and spins are permitted. 


The Mullins Community ice Rink is also home to the Skating Club of Amherst, a USFSA sanctioned club. Contact them at (413) 253-6388 or check out their website at www.scamherst.org for further information on membership, guesting, and lessons both private and group.
 

First Aid

EMTs can be found at the First Aid station outside Section ABZ (just inside of the main entrance doors).

Food and Beverage

Outside food and beverage are not permitted inside the Mullins Center. All items must be disposed of before entering the arena.

Function Rooms

The Mullins Center has two function rooms to rent for private functions. To request more information please call 413-545-3001 and ask to be directed to the Function Room Booking Coordinator, or visit our Function Rooms page by clicking here.

Groups

Group discounts are offered for some events at the Mullins Center. The number that constitutes a group and the amount of the discount vary by event and are at the discretion of the tour. Specific event information can be found by clicking on the event calendar and then clicking on the specific event you are interested in. Anyone interested in purchasing tickets for a group, may call (413) 545-3332 to place an order or visit our Group Sales page for further information.

Home School Skating

The Mullins Community Ice Rink hosts a public Home School Skate for homeschooled students most every week. Please check the Ice Rink Calendar for additions and changes to this time. 

Ice Hockey

You may rent the ice in the practice rink to play ice hockey, however everyone must have the proper equipment in order to play and they must sign a waiver. Please visit the Ice Rink page for further information.

Ice Skating

Please check the Mullins Center Ice Rink calendar for specific dates and times. Please also check the calendar for Puck, Stick and Figure skating times. Please visit the Ice Rink page for further information.

Lost and Found

Lost and found items are turned into Patron Services during and after the event. If you lost something at the Mullins Center please go to Patron Services during the event. If you noticed something was lost once you got home, you can call 413-545-3001 and ask for lost and found.

 

For items lost in the Mullins Community Ice Rink there is a lost and found basket in the exitway upstairs near the Receptionist’s Office (off the mail lobby) for clothing items, contact the Ice Rink Manager in the case of lost valuables.

Lost Children

Lost children should report to our Patron Services located just inside the main entrance (across from Section ABZ). An Event Staff member will stay with the child until a parent/guardian comes for him/her or until we can track down the other party members.
Parents can also go to Patron Services to report a lost child.

Lost Tickets

The Mullins Center is not responsible for lost or stolen tickets. Please contact the original point of purchase for details.
If you purchased your tickets from Ticketmaster, you may call (617) 931-2000.
If you purchased your tickets from the Mullins Center Box Office please call (413) 545-3040 or email mullinsboxoffice@admin.umass.edu with the name of the person that purchased the tickets, EXACT date of purchase, type of credit card used, and the last four digits of the credit card. Once the original order has been found, a replacement ticket voucher will be printed and the original tickets will be voided. Your new tickets will be available for pickup at the Will Call window at the Mullins Center Box Office with a photo ID. You may come into the Box Office during regular business hours, but please be advised that there will be a lengthy wait as it takes time to look up the seat locations.

In Store Pickup Versus Will Call

In store pickup is the option to pick your tickets up at a Ticketmaster outlet. Will Call is the option to pick up your tickets at the Mullins Center Box Office. Please see Will Call for more information.

Paying for Tickets

You may purchase your tickets using any of the following methods of payment: Cash, Visa, Mastercard, Discover, American Express and UCard. We do not accept checks.

Phone Orders

The Mullins Center Box Office does not currently take phone orders. To purchase tickets over the phone please call Ticketmaster at (413) 733-2500. For UMass Athletics you may also call (866) UMASS-TIX (866-862-7784).

Prohibited Items

Specific items (please see the items listed below) are not permitted into the Mullins Center and will be confiscated. Please note that specific events may require the building to prohibit additional items for the safety of their event. Balloons for special events (example: graduations) must either be returned to your car or checked at Patron Services where it can be picked up at the end of the event.- Aerosol cans

  • Adhesive Tape
  • Air horns
  • Alcoholic beverages or illegal drugs
  • Animals except service dogs or miniature horses (see below)
  • Backpacks or oversized items
  • Balloons
  • Beach balls and other inflatables
  • Belts made of metal or chains or including spikes and/or studs
  • Blow horns or noise makers
  • Cameras or recording devices (varies by event)
  • Chains over 6 inches in length
  • Confetti
  • Fireworks, firearms, or other weapons
  • Glass bottles or aluminum cans
  • Ice chests, coolers or thermos containers
  • Laser pointers
  • Masks
  • Outside food or beverage
  • Skateboards or roller blades
  • Sticks or clubs including signs attached to sticks
  • Stools or folding chairs
  • Water bottles or mugs
  • Weapons including knives, mace and pepper spray

Promotions/Vending

Any person or business wishing to distribute/hang any promotional material or sell any product during a Mullins Center event MUST receive permission to do so from the promoter of the show and the Mullins Center. Any persons not authorized to distribute or sell any product will be asked to leave Mullins Center property immediately. Call (413) 545-3001 for more information.

Racquetball

Racquetball court use is free to UMass undergrads students with a valid ID. There are 3 Racquetball courts located downstairs at the Mullins Community Ice Rink at ice level. Semester passes may be purchased by Graduate Students and UMass Faculty or Staff at a reduced rate. The general public may also purchase semester passes and hourly rate rentals. All Racquetball reservations must be made in person, no phone reservations are accepted.

Re-Entry Policy

There is no re-entry unless the promoter makes a request to permit re-entry. In the event of an emergency or a specific need to exit the building, please request approval from an Event Staff Supervisor.

Refunds and Exchanges

There are no refunds or exchanges for tickets purchased. If an event is cancelled or rescheduled, tickets will be refunded at the original point of purchase.

Resale and Ticket Scalping

An event ticket will not be recognized, honored, or received for admission if purchased from a source other than the Mullins Center Box Office, Ticketmaster, or its authorized outlets. There will be no refunds and no exchanges. Tickets obtained from sources other than any Ticketmaster outlet may be lost, stolen, or counterfeit tickets and in such cases will not be honored. To be safe please only order your tickets from an authorized dealer (www.ticketmaster.com, by phone at (800) 745-3000, a Ticketmaster outlet, or the Mullins Center Box Office). Re-selling of tickets by private parties is prohibited on the Mullins Center property and is subject to confiscation and arrest.

Scoreboard Messages

 If you would like to put a message on the scoreboard during a UMass athletic event, please contact UMass Marketing at (413) 545-1401 or email them at athleticmktg@admin.umass.edu.

Season Tickets to Athletic Events

To purchase season or individual tickets to any UMass athletic event you may call (866) UMASS TIX (866-862-7784) or check out their website for more information.

Service Animals

The Mullins Center welcomes disabled patrons who need the assistance of a dog as a service animal if the dog has been individually trained to do work or perform tasks for the patron. If the patron’s disability is not obvious, Mullins Center staff may inquire whether the dog is a service animal and/or what tasks the dog has been trained to perform. All other animals are prohibited (with the exception of miniature horses that have been trained as service animals). Guests using a service animal will be responsible for the animal’s care and supervision when present at the Mullins Center. Guests with service animals will be asked to remove the service animal from the premises if the animal is out of control and the guest does not take effective action to control it (for example, a dog that barks repeatedly during a performance) or if the animal poses a direct threat to the health and safety of other patrons.

Skating Lessons

The Skating Club of Amherst gives lessons in private and groups. Please call (413) 253-6388 or check out their website at www.scamherst.org for more information. The Amherst Hockey Association provides a supervised, recreational and competitive hockey program for youths 4 to 17, they also offer lessons in their youth Learn to Skate and Learn to Play programs. Please check out their website at www.amhersthockey.org for more information.

Smoking Policy

There is no smoking in the Mullins Center.  Please note that the University of Massachusetts is a Smoke-Free campus, and all smoking on campus is prohibited.

Strollers

Strollers must be placed just inside the concourse doors of your seat’s section where they will remain until a party member comes to retrieve it. Mullins Center staff is not responsible for anything lost or stolen.

Tailgating

Tailgating is not permitted on Mullins Center grounds or parking lots. All tailgating situations will be handled by the University Police Department.

Telephones

There are no pay phones in the Mullins Center. In the case of an emergency, please seek assistance from the closest Event Staff personnel or Security personnel.

Ticket Discounts (Child, Senior, Groups, University)

Discount tickets are available for some events. Age restrictions and the amount of the discount varies by event and are at the discretion of the tour. Please inquire about discounts prior to purchasing tickets. Some discounts may be available only at the Mullins Center Box Office or online at www.ticketmaster.com. Specific event information can be found by clicking on the event calendar and then clicking on the specific event you are interested in. Please click here to see the Arena Calendar.

Ticket On-Sales

For most on-sales we will use the random ticket policy. The purpose of the random number distribution is to insure that all customers have the same chance of being first in line, eliminating the need to camp out. This policy also helps to insure customer safety and provides for effective crowd control. A numbered ticket does not guarantee you a ticket, only a place in line.

To purchase tickets, please read the following instructions:

  • Sequentially numbered tickets will be issued approximately 1/2 hour prior to the designated sale time. If you arrive after numbered tickets have been issued, you must go to the “late line” behind those with numbered tickets.
  • ONE numbered ticket per customer.
  • You must be 12 years or older and able to complete a transaction to receive a numbered ticket.
  • A numbered ticket does not guarantee you a ticket, only a place in line.
  • Your numbered ticket will only be honored at the Ticket Center where you received it.
  • Numbered tickets are non-transferable.
  • The starting number will be announced immediately after the last numbered ticket is handed out.
  • The starting number will be drawn randomly by a customer. The customer holding the ticket that matches the starting number drawn will be the first in line (i.e. if #’s 1-100 were issued and number 10 was drawn, the line would start with 10, then 11, 12, 13 through 100, then 1-9).
  • When the starting number is announced, the line will shift accordingly.
  • Anyone who receives a numbered ticket has a chance to be first in line
  • There is no need to camp out. We reserve the right to refuse service to anyone who does not abide by the above policies.
  • Please click on the Arena Calendar and then click on the specific event you are interested in to find out if we will be using the random number policy for your event.

Weapons

No weapons of any kind are permitted in the Mullins Center (including but not limited to guns, knives, mace, fireworks, belts w/spikes, sharp objects, etc.).

Wheel Chair Rental/Use

We do not rent out wheelchairs however they are available upon request for transportation from our parking lot to your seat (and vice versa). Please go to Patron Services located just inside the main entrance (across from Section ABZ) for further information.

Will Call

When you purchase your tickets over the phone or online you may select Will Call as your pickup option. Will Call means that you want to pick your tickets up for a specific event at the Mullins Center Box Office. The Will Call window at the Mullins Center Box Office opens 2 hours prior to the start of the event (UMass Athletics is one hour prior to game time). Please check the website to see if the Will Call window will open any sooner for a particular event. Please be advised that there may be a line and it is best to pick up your tickets as soon as possible. The person picking up the tickets must be the same person the tickets are left under. When picking up tickets you must present a photo ID to receive your tickets. Please also bring the credit card used to purchase the tickets and the order confirmation number in case there are any problems finding your account. If you purchased tickets through Ticketmaster for someone else please call Ticketmaster at (617) 931-2000 prior to the show and ask for an alternate pickup. There are no exceptions to this rule.

Close